Politique d’expédition
R DEPOT Shipping Policy
Last updated: October 1, 2026
Thank you for shopping with R DEPOT. We are committed to getting your order to you safely and efficiently. The following information explains how order processing, shipping, delivery, and related issues are handled.
Order Processing
Orders are typically processed within 3–7 business days, excluding weekends and statutory holidays.
During holidays, promotions, new product launches, or periods of high order volume, processing may take longer.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
Shipping Within Canada
R DEPOT currently ships to eligible addresses within Canada.
Available shipping methods, estimated delivery times, and shipping charges are calculated and displayed at checkout based on factors such as your delivery location, order size, weight, and selected shipping method.
Some products may have different shipping options because of their size, weight, or shipping requirements.
Estimated Delivery Times
Delivery times shown at checkout are estimates and begin after the order has been processed and transferred to the carrier.
Actual delivery times may vary because of weather, carrier delays, holidays, remote locations, high shipping volumes, or other circumstances outside R DEPOT's reasonable control.
Shipping Charges
Shipping charges, when applicable, will be displayed at checkout before you complete your purchase.
Certain oversized, heavy, bulky, or special-handling products may be subject to additional shipping charges. Any applicable charges will be shown during checkout when available or communicated before shipment if additional arrangements are required.
Order Tracking
When tracking is available, tracking information will be provided after your order ships.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact R DEPOT as soon as possible. We will try to assist before the order ships, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Additional shipping charges resulting from an incorrect or incomplete address, refused shipment, or unsuccessful delivery may be the customer's responsibility where permitted by applicable law.
Damaged Orders
Please inspect your order after delivery.
If an item arrives damaged, contact R DEPOT as soon as reasonably possible and provide your order number, description of the issue, and clear photos of the product and packaging.
Please keep the original product and packaging until we have reviewed your request, as they may be required for a carrier claim or return.
Missing or Lost Packages
If your tracking information shows that your package has not arrived within the expected delivery period, please contact us so we can help investigate the shipment with the carrier.
If tracking shows an order as delivered but you cannot locate it, please first check around the delivery location and with household members, building management, or neighbours where appropriate.
R DEPOT will assist with eligible carrier investigations where possible.
Multiple Shipments
Orders containing multiple products may occasionally be shipped in separate packages or from different fulfillment locations. As a result, items from the same order may arrive at different times.
When available, separate tracking information will be provided for each shipment.
PO Boxes and Remote Locations
Certain carriers, products, or shipping methods may not support delivery to PO boxes or some remote locations.
Available shipping options will normally be displayed at checkout. We may contact you if additional information or a different delivery arrangement is required.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We cannot guarantee changes or cancellations after an order has entered processing or has been shipped.
Returns and Refunds
Shipping-related returns and refunds are subject to the R DEPOT Refund & Return Policy.
Please review that policy for information about return eligibility, return shipping costs, damaged products, refunds, and exchanges.
Contact Us
If you have questions about shipping or an existing order, please contact:
R DEPOT
Website: r-depot.ca
Email: