Refund policy
Last updated: October 1, 2026
At R DEPOT, we want you to be satisfied with your purchase. Please review our return and refund policy before placing your order.
7-Day Return Policy
You may request a return within 7 days of the date your order is delivered.
To request a return, contact us at rdepot6@gmail.com within the 7-day return period.
Return Eligibility
To be eligible for a return, the item must generally be:
- Unused and in its original condition
- In its original packaging
- Complete with all parts, accessories, manuals, labels and other items originally included
- Accompanied by proof of purchase or your R DEPOT order number
Items that are used, installed, altered, damaged after delivery, or returned with missing components may not be eligible for a change-of-mind return.
Return Authorization
Please do not send a product back before contacting us.
Email rdepot6@gmail.com with your order number and reason for the return. We will provide return instructions if your return is eligible.
Items returned without authorization may not be accepted.
Change-of-Mind Returns
For eligible change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated by R DEPOT.
Original shipping charges are generally non-refundable for change-of-mind returns.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact rdepot6@gmail.com as soon as reasonably possible.
Please include:
- Your order number
- A description of the problem
- Clear photos of the item
- Photos of the packaging when applicable
We will review the issue and provide the appropriate resolution where applicable.
Non-Returnable Items
Certain products may not be eligible for change-of-mind returns, including:
- Gift cards
- Final-sale or clearance items identified as final sale
- Personalized or custom-made products
- Products that have been used, installed, altered or damaged after delivery
- Opened hygiene-sensitive or personal-use products where return would be inappropriate for health or hygiene reasons
- Other products specifically identified as non-returnable on their product page before purchase
This does not limit any rights you may have under applicable law.
Refunds
Once an authorized return is received, we will inspect the item and notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method.
Please allow additional time for your bank, credit-card company or payment provider to process and post the refund.
Exchanges
If you need a different product, size, model or variation, contact us at rdepot6@gmail.com. Availability is not guaranteed.
Where appropriate, we may ask you to return the original item and place a new order.
Return Shipping
Customers are responsible for securely packaging eligible change-of-mind returns and following the return instructions provided by R DEPOT.
We recommend using a trackable shipping method for returned merchandise.
Do not send returns to an address unless that return address has been provided or confirmed by R DEPOT.
Consumer Rights
This return policy provides R DEPOT's voluntary return terms and does not limit or replace rights or remedies available to consumers under applicable Canadian federal or provincial law.
Ontario consumer-protection rules can provide cancellation or refund rights in certain circumstances separate from a retailer's ordinary return policy.
Contact Us
For questions about returns, refunds, damaged products or an existing order, contact:
R DEPOT
Website: r-depot.ca
Email: rdepot6@gmail.com
Please include your order number when contacting us about an existing purchase.